The Level Airlines Cancellation Policy is an important subject for travelers who are planning their journeys with this European low-cost carrier. Since air travel can often be unpredictable, passengers may sometimes need to cancel or adjust their flight bookings. Understanding how cancellations, refunds, and rebooking work with Level Airlines is vital to avoid unexpected costs or complications. As a budget-friendly airline operating across Europe and long-haul destinations, Level aims to provide affordable tickets, but its policies around cancellations are stricter compared to full-service carriers. This article explores everything you need to know about Level Airlines’ cancellation rules, refund options, procedures, and helpful tips to manage your booking efficiently.
Level Airlines, part of the International Airlines Group (IAG), was created to cater to travelers seeking affordable fares for both short-haul and long-haul flights. Unlike premium airlines that often offer flexible tickets, Level focuses on keeping costs low by offering fewer perks. This budget-friendly model means that cancellation flexibility is limited, especially for non-refundable fares. However, Level does offer passengers certain rights and options, particularly under EU regulations, which protect travelers in specific circumstances.
One of the most favorable aspects of the Level Airlines Cancellation Policy is the 24-hour rule. Passengers who book their tickets directly through Level’s official website or mobile app may cancel their reservation within 24 hours of purchase without penalty. The main condition is that the booking must have been made at least seven days before the scheduled departure. This rule allows passengers to secure a booking while still having time to reconsider, cancel, and receive a full refund if plans change quickly.
After the 24-hour grace period, Level Airlines applies stricter rules, especially on its non-refundable fares.
Non-Refundable Tickets: Most of Level’s tickets fall under this category. Once purchased, passengers cannot receive a refund if they choose to cancel, except for the refund of certain taxes and airport fees.
Refundable or Flexible Tickets: In some cases, depending on the route or ticket type, Level may offer a refundable option, usually at a higher price. These fares provide more flexibility for travelers uncertain about their schedules.
Taxes and Airport Charges: Even if the base fare is non-refundable, passengers may be entitled to a refund of government taxes and airport fees. To request this, travelers must contact Level’s customer service.
If Level Airlines cancels a flight for reasons such as technical issues, staff shortages, or other operational disruptions, passengers are protected under EU Regulation 261/2004. The options typically include:
Rebooking on the next available Level flight at no extra cost.
Full refund of the unused portion of the ticket.
Possible compensation, depending on the cause and the amount of inconvenience caused.
These protections ensure that passengers are not left stranded if the airline itself is responsible for the disruption.
Refunds under the Level Airlines Cancellation Policy vary depending on the type of ticket:
Full Refunds – Available within the 24-hour cancellation window or if a refundable ticket was purchased.
Partial Refunds – May be issued in special cases, such as illness, death of a passenger or immediate relative, or denied boarding. Documentation is usually required.