The Level Airlines Cancellation Policy is an important aspect to understand before booking a flight with this European low-cost carrier. Since Level Airlines offers budget-friendly fares across transatlantic and regional routes, its policies around cancellations and refunds tend to be stricter than those of full-service airlines. Passengers looking for flexibility should carefully read the rules before confirming their tickets. In this detailed guide, we will explore how Level Airlines handles cancellations, refund eligibility, important exceptions, and practical tips for travelers who may need to change or cancel their bookings.
Level Airlines was launched in 2017 as part of the International Airlines Group (IAG), the same parent company that owns British Airways, Iberia, and Vueling. The airline was created to provide affordable flights, particularly long-haul journeys between Europe and destinations in the Americas. By adopting a low-cost model, Level focuses on keeping base fares low while charging separately for add-ons like baggage, meals, and seat selection. However, one trade-off for cheaper tickets is that cancellation options are limited, making it essential for passengers to understand how the policy works.
Like many modern airlines, Level Airlines provides a 24-hour cancellation grace period. This means that passengers who book directly through the airline’s website or app can cancel their tickets within 24 hours of purchase without incurring any penalty, as long as the flight departure is at least seven days away. The full ticket amount is refunded to the original payment method.
This policy is particularly useful for travelers who want to quickly secure a low fare but still need time to finalize their travel schedule. However, once the 24-hour window passes, cancellations usually become more restrictive.
After the initial grace period, the majority of Level Airlines tickets are considered non-refundable. As a low-cost airline, Level focuses on offering the cheapest possible base fare, which typically comes with limited flexibility. For most travelers, this means that canceling a ticket after the first 24 hours will result in the loss of the full fare.
That said, passengers who purchased flexible or premium fare options (when available) may have more lenient terms, including partial refunds or credits for future flights. The availability of these options depends on the route and the type of ticket purchased at the time of booking.
Level Airlines categorizes its fares into standard low-cost options and more flexible ticket classes. The most affordable fares are non-refundable, making them risky for passengers who might have uncertain schedules. However, on certain routes, Level may offer semi-flexible or flexible fare options. These higher-priced tickets give travelers the ability to cancel or modify flights with lower penalties, sometimes even offering partial or full refunds.
If a passenger needs to cancel their Level Airlines booking, the process is fairly simple but must be done through the correct channel:
Go to the official website or open the airline’s mobile app.
Navigate to the “Manage My Booking” section.
Enter your booking reference number and surname to access your flight details.
If your ticket type allows cancellations, you will see the option to cancel.
Review any applicable charges or refund amounts before confirming.
Once processed, any eligible refund or voucher will be issued by the airline.
Passengers who booked through third-party travel agents or online platforms must cancel directly through those providers, as Level Airlines cannot manage such requests.